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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,108 reviews
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JOSE G.'s profile image
JOSE G. 
5 years ago

Thank you for helping me have a smooth refinance. It was my first time going through this process and it is deeply appreciated. 

AMANDA Z.'s profile image
AMANDA Z. 
5 years ago

Great experience. Quick and easy closing. 

Edward H.'s profile image
Edward H. 
5 years ago

From the beginning to the end of the process everyone was professional and helpful. I couldn’t of asked for a better experience. Thank you to the Mac Team!! 

STEVEN D.'s profile image
STEVEN D. 
5 years ago

Dealing with Cherie’ Payton was a very pleasant experience. She was very helpful and responsive when I had a question. She did an awesome job and I appreciate her assistance. I was disappointed in how difficult it was to get ahold of Will my loan officer after we got the loan process started. Some questions o had could only be answered by him as well as I wasn’t informed before hand that once it started I would be basically dealing with everyone but the loan officer. 

ISAIAS E.'s profile image
ISAIAS E. 
5 years ago

Keeping the clients informed step by step with the procedure. 

Brett C.'s profile image
Brett C. 
5 years ago

An overall great experience through the wonderful world of refinancing. 

HUGH C.'s profile image
HUGH C. 
5 years ago

Better communication including weekly updates. A firm closing date, not extended out 2 extra months. An accurate closing statement without a charge for flood insurance that was already part of the condo association dues. It would also help to be able to communicate with the same person each time at Penny Mac. It was extremely difficult to get ahold of the processing agent by phone call. 

Thomas S.'s profile image
Thomas S. 
5 years ago

It was fast and easy 

KENNETH M.'s profile image
KENNETH M. 
5 years ago

The overall experience was smooth and efficient 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,108 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.