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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A
My loan closed relatively simple
Great customer service and our refinance closed in 9 days!
Everyone was very helpful and friendly from the very start. Thanks.
This whole process ran so smoothly! Everything was clearly explained & done in a timely manner! Friendly & Professional!
Everyone was very clear and helpful, we thought the process would be stressful but everyone we dealt with made the process enjoyable. Feeling good about the new rate and send our thanks to everyone at PennyMac. Stay safe, Neale and Edrie W.
Sandra B. was responsive and proactive, ensuring that we stayed on track with our closing date. It was a dual closing, which made the transaction tricky, but Sandra was able to deliver on time. We really appreciate her effort and attention detail, especially considering the circumstances that we are all dealing with regarding COVID19. Thanks again for an easy transaction. K&T
It was difficult to determine if requested documents were communicated to my loan processor, because she would ask repeatedly for the same things. Also, once one document was sent there would be a request for a similar document (in this case I'm referring to my homeowners insurance - Penny Mac knew I had homeowner insurance; my original loan was with Penny Mac, and they had just made a payment out of escrow for it, yet they asked more than once for proof of insurance). Just two examples.
Nick and team were great, the process was efficient and easy. Communication was clear and all questions were responded to quickly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,861 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.