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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac was professional and efficient in the processing of our loan. Their online portal is easy and accessible. It made the process seamless and easy. The individuals we worked with were knowledgeable and courteous. Great company!
Contacting someone to answer questions were hit or miss. Took a while to contact the original person I started the loan with. Something was added to the loan without prior communication and I had to personally bring it up and inquire about it.
Everything wa made via online
Very professional under difficult conditions Coronavirus was in full affect and the staff at Penny Mac muscled through for me
Mr. Charles Matlock was AWESOME; very knowledgeable of the loan process & reliable when responding to questions & concerns I had regarding my loan.
Every time I responded to the emails as instructed, I never got the answers I was looking for. Every time I called and asked for my loan officers, I never got to actually speak with them except ONCE when I was transferred to my initial contact person. Then he told me Jacob would be contacting me that day or within 24hrs, not only did that not happen, but about a week later I got an email that we were canceling our refinance-which was not the case.
Mariely was fantastic!! I could not have asked for anything else. Thank you.
na
I had two issues with the proces. It went slower than expected but I suspect that was due to the national health crisis and wan't really a problem. The second issue was the format of the request for documentation. It wasn't clear what I had already completed and you received, and what were new requests. I would have expected that once received those requests wouldn't show up on folllowing emails or at least clearly indicate that no action is required. Overall it was an easy expereince.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,301 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.