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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Stephen Cadigan was great. The first half of our process wasn't so smooth, but once it got into Stephen's hands things got better. The biggest thing I appreciated was the communication. He always emailed/called back in a very timely manner, let us know every step of the way what was going on.
Loan took way too long....I know and understand work environments changed with the Covid 19 pandemic and subsequent isolation rules. But this loan was applied for over 60 days before any California shutdown. It should have been much further along Along with that point and able to close. Emails and phone calls not returned promptly if at all. All in all I’m very pleased with my experience with PennyMac, and I will chalk this up to a one time mediocre experience due to the Covid pandemic....
Excellent service
Every step was communicated along the way.
A very clear and smooth process since the beginning to the end! Thanks for your help and having my best interests in mind!
Thanks for moving the refi so quickly even with the current COVID outbreak.
Ms. Vargas was great she was organized, informative, quick to respond, always available by phone. Was 100% satisfied until things were transferred to Ms. Lopez. Intitially had information all messed up told me i needed 8k to close. Also very slow to respond to emails. Needed a few of same documents again. She got job done but recommend she has all her information correct before contacting customer and she respond more timely to emails. Overall still very satisfied with Pennymac.
Lien was a true professional who was invaluable assistance
The entire process was managed professionally, courteously, and easily.
PENNYMAC has a 4.5 star rating with 48,864 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.