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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Extremely fast processing, thank you!
Overall, it was a great experience! The only problem was whenever a message was left on the phone, the person leaving the message talked so fast that you had to listen to the message 4 or 5 times before you could get the whole message and call back phone numbers!
Transition from Jennifer Brucker as our point of contact to Grace Sparks was unclear and a bit off putting. Request for "proof" of a bank deposit was unclear, i.e. IRS made a deposit and this was clearly identified on the bank statement but it took a 15 minute conversation to get out of it I needed to upload my tax return showing that same dollar amount. I was short of my cash to close, was aware I would be receiving multiple copies of closing disclosures based on preliminary vs. those to reflect any changes ( we did have a... read more
Grace was very nice and reassuring during the stressful process of buying a new house.
Having everything locked down a week before closing not the day before. And to many people worked on the loan made it messy because they did not work as a reman and did not communicate to each other
Russ was extremely vague with items that were and were not required of me. There seemed to be a breakdown of communication between him and the loan originator. Then, items he asked for were removed from the file causing a delay in closing and ultimately me settling for a mortgage that did not give me exactly what I was looking for. The only reason I signed the day of closing was not having the desire to start over or prolong the process and potentially allow Russ to create more delays or cost me more money.
Great communication and explaining of the process. Very sincere and easy to speak with Loan officer.
Hilda was very informative and spelled out the way things would be handled the first time we spoke with her. After that phone call, she was hard to get a hold of, responded poorly and did not give us current information. Several times, I ended up calling someone else who would give us the proper current information. Her lack of organization and response time along with never being current with exactly what was going on was extremely frustrating. I had to call and request communication from her supervisor in order to have th... read more
The loan officer checked with you often And I did not have to pull all my paperwork myself
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,131 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.