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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
keep improvement
Having everyone on the same page. Having your associates look on the portal before they ask repeatedly for the same documents. Make sure they are communicating to the APPROPRIATE person. And answering emails/questions in a timely manner or expressing that they answered through the portal.
Grace and Tommy Palacios were an absolute blessing and were wonderful to work with from start to finish. Everything was communicated very clearly, if I had any questions or concerns, things were answered in a very timely manner. We were actually able to close early on the home of our dreams thanks to PennyMac and the team making sure everything was on track for closing. Thanks Tommy & Grace!
PennyMac is fast, friendly and can be done completely remotely! Their staff is always helpful and great at keeping communication through the loan and closing process. Special thank you to Faiza Salem and Gavin Sears who made my home buying experience easy!
Thank you for all your help
Fast friendly efficient
Good and quick
Jessica was great and helped me so much. She actually prevented me from walking away and choosing another lender. The issues with my property taxes and multiple fixes on the final cash to close were extremely frustrating. Thankfully, Jessica got it all fixed. But Essentially we should have been done within 1 week but the mess up on the property taxes and the back and forth delayed it almost another 3 whole weeks.
Great customer service. Process was clearly explained and everything was completed within the expected timeframe.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,506 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.