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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service was great
Better communication. This was not Destiny's faults. The previous person who was working with me was terrible at getting/wanting documents. Bad at answering the phone. And then there was someone who was on the team and was no longer working for the company. An absolute s*** show. This took over 3 months.
Good service
5-Stars. Mr. Nguyen was very professional and very responsive throughout the process.
The entire team was responsive, knowledgable, and friendly.
Sandra and her team at PennyMac did a great job. I have used them in the past, and will again in the future. The customer service and prices can't be beat.
It would have been better if our application hadn’t have been left to sit untouched for nearly 3 weeks. It also would have been nice if someone at PENNYMAC hadn’t taken it upon themselves to put things in our payoff without consulting us.
Appraisal took 3 weeks after communicating we were having problems with the appraisal company. Communication was poor, unable to speak to anyone to get the process clarified. Closing date was delayed because the price was inaccurate on documents after appraisal. Even after all of this the money that I wanted to put down and the money that I wanted to keep from the sale of my house was not correct when we closed. I was never sent an updated closing disclosure after asking several times so I could check this myself. I wanted t... read more
Great experience!!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,131 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.