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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I wrote a review earlier today about my recent experiences with PennyMac and tried to ammend it but wasnt able to so im writing another. My earlier review was not a good one but PennyMacdid try to make it righ. Someone contacted me from PennyMac this evening because of my bad review and she was able to resolve my issue. I wish it didn't take me having to leave a bad review just to get some decent customer service but she explained that their customer service reps aren't able to approve fee removals. I still think the custom... read more
Business response:
Hi Jennifer - Thank you so much for the review! Please text us at (805) 716-6348 if you ever have any questions. We hope you have a great day. Standard text messaging rates may apply*
James was friendly, attentive, detailed and followed up when he said he would. He made the process extremely easy
Business response:
Thank you for taking the time to share your experience with us, Jennifer. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Horrible mortgage company. Their website and phone app are outdated. When I made a payment their system generated no confirmation number to write down or sent me any email. When I went back in their website to check for pending payments there werent any listed, so i made another payment and this time received a confirmation number. Well they did take the first payment and also took the second payment . So now I am in the negative on my bank account because both payments went through . PennyMac refused to stop the second pay... read more
Business response:
Hi Jennifer - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Donna and Cesar and all those I felt with were absolutely fabulous
Business response:
Thank you for the positive review, Douglas! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both Nicole and Anna were amazing! From spending hours on the phone getting exceptions and locking in an unbelievable rate, to spending hours on the phone and email organizing paperwork for closing, they made this experience easier and less stressfu.
Business response:
Thank you for the positive review, Vladislav! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent service, extremely knowledgeable and friendly team
Business response:
Thank you for taking the time to share your experience with us, Carolyn. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
My process was so easy and the team kept me informed the entire step of the way.
Business response:
Hi Wintrell - Your feedback is greatly appreciated. Thank you for the review.
None
Business response:
Hi Johnny - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Norma was very helpful with any questions I had and always quick to respond.
Business response:
Hi Richard - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,921 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.