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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stephanie McGrath was amazing. She was able to help us get qualified and her kind and confident spirit kept us believing that we could get this finalized. Grace Sparks was equally wonderful getting us across the finish line to closing.
Business response:
Thank you for taking the time to share your experience with us, Amanda. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
We purchased our home in March of 2022. Today April 2, 2024 our final inspection was done. 2 years of headaches dealing with this place. If anyone has Chad Winans working with their mortgage, walk away. I called a number of times and left voicemails just to get answers and he never calls back or picks up the phone. He was extremely unprofessional when dealing with our loan process. Chad provided wrong numbers and I'm talking thousands of dollars just to be corrected multiple times. I'm just saying please keep track of everyt... read more
Business response:
We appreciate your review, Kp20. If you're interested in discussing this further, please text us at (805) 716-6348. Thank you. Standard text messaging rates may apply*
I get very good service. When I charged my mint about my mortgage,they were very accommodating with questions and my budget
Business response:
Hi Shellee - Your feedback is greatly appreciated. Thank you for the review.
The service I received was professional and friendly. Everyone went above and beyond. Thank you!
Business response:
Hi Ronda - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Ammie and Ronnie did a great job walking us through the loan process. They were attentive and made sure that we were well taking care of. Due to our positive experience working with them, we would highly recommend PennyMac to our peers.
Business response:
Hi Shakira - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
He is very good to explain us how to complete the loan application and the process. We thank you very much.
Business response:
Hi Esther - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Terrible underwriters. First they didn't like the appraisal that they chose and I paid for. So they paid for another one. That one came in to low, but they wanted to use the 2nd one. We had to do an ROV to contest the 2nd appraisal and between the 2 appraisals and doing an ROV, it wasted 5 weeks with this ridiculous bank! Had to change to a different lender, and cancel this one. Ask the sellers to extend 3x because of changing lenders. Would never use this bank again. Still pending the home purchase, may still lose th... read more
Business response:
Hi Shawn - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Paulette and George combined to make my refinance a simple process.
Business response:
Hi John - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Josh and Anna were great! Couldn't have asked for better people to be in contact with.
Business response:
Hi Seth - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,067 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.