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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire team I worked with was caring, professional, and extremely knowledgeable !!!
Business response:
Thank you for taking the time to share your experience with us, Elwyn. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Awesome, thoughtful, attention to detail, caring. You, your staff and coworkers have become part of my family. A very good feeling. Your approach made me feel human rather than a number. An amazing experience. All of you are a keeper. Well done.
Business response:
Hi Edward - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Service was great, kept us up to date on all steps throughout the process. The whole team was phenomenal.
Business response:
Thank you for the positive review, Ervin! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Both Andre and Rosario were great! They were friendly, helpful, knowledgeable, expedient, and thorough. I could not have hoped for a better Team or experience!
Business response:
Hi Michael - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Everything was so easy and quick, Peter was extremely helpful, even through it was such an easy process, he was always very kind and helped get my loan finalized. I appreciate Pennymac and their help, thank you!
Business response:
Hi Maria - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Only constructive feedback I have is to slow down interactions to ensure customers are clear on each step/needed item before moving to the next item. There were times I had to pause the conversation to ensure that mutual understanding was achieved.
Business response:
Thank you for taking the time to share your experience with us, David. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Brandon Glenn and Jamie Wright did an excellent job. They were informative, supportive and patient. The title department seemed to have difficulty with follow through in getting items needed for closing. There was poor communication.
Business response:
Hi Russell - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Ms. Lauren is truly the best! I greatly appreciate her persistency during this process. Thank you again and I wish you the best!
Business response:
Thank you for the positive review, Naiya! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Sandra Benavidez had a direct impact to the overall success and satisfaction to the home buying process.
Business response:
Hi Stuart - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,682 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.