This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Liem was very patient with me as he explained each step of the loan process, and it was a process! I fully understood his needs and directions with all paperwork and using the computer to process the information. I can use all the help I can get.
Business response:
Hi Terral - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
great
Business response:
Thank you for taking the time to share your experience with us, Juan. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
This can be a very overwhelming process, however, this is one of the most facilitated processes I’ve ever experienced. The constant updates were most helpful and appreciated. The ease of reading, uploading and signing docs was the best experience!
Business response:
Thank you for the positive review, Tonya! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Friendly people to work with very knowledgeable always there to help and answer any questions I had thank you for being great !!
Business response:
Hi Maria - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
PennyMac has been great!!
Business response:
Hi Roxanna - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Working with Yester and Jonathan was a great experience and extremely responsive and helpful!
Business response:
Hi Whitney - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
If I uploaded into the document file, it would show it was accepted on my screen, but a team member was unable to see it on their screen. This happened a few times.
Business response:
Hi Eileen - Your feedback is greatly appreciated. Thank you for the review.
LaToyaka was very helpful and quick with responses. I appreciated that she was always available and ready to answer any questions I had. She made it very easy.
Business response:
Hi Emilee - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Michael Di Leo and the Mortgage Success Team were outstanding in their support and responsiveness. Uploading documents to the portal made the collection of documents simplified. We are truely happy with our new home and would recommend to others.
Business response:
Hi Kevin - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,923 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.