PENNYMAC

Aleksandra L. 

on Birdeye

2 years ago

Perhaps, staff needs to receive some additional training. There were significant delays in communication, ignoring e-mails. Many requests to provide documents that were already uploaded to the portal. Miscommunication with the employer. Manager was not responding either, ignored requests for a call. I have to say that my previous experiences with PennyMac were much better, but this last transaction was really different in terms of the approach, communication and quality... 

Melissa R. 

on Birdeye

2 years ago

Very friendly and professional. Maybe a bit more training would improve his outcomes 

Kristyn G. 

on Birdeye

2 years ago

This loan process was so drawn out. The fact that you use so may third party sources made the closing later than expected. Documents were requested multiple times after they were already filled out. I was given time frames of when things would be completed and they were consistently done at the far end of the estimate and twice after they were supposed to be done. I would not recommend or attempt to use PennyMac again 

George N. 

on Birdeye

2 years ago

if you would have returned my calls when I asked you and Gil to call me, instead you just kept E-mailing me that documents were still needed 

Amy W. 

on Birdeye

2 years ago

Five Stars from start to finish! Everyone I worked with at Pennymac was knowledgeable, informative, and patient. Everything was unbelievably easy to navigate and when I did have questions, I never had to backtrack. Every person I spoke with could see the history of activity on my loan and was able to answer my questions quickly. I would highly recommend Pennymac. 

TRISTAN J. 

on Birdeye

2 years ago

This process of giving each borrower a team and then having a single point of contact in that team is extremely helpful. My team lead contacted me the same time once a week on our agreed time. They were also extremely respondent to any questions/concerns I had in the interim. I felt comfortable and in control through the entire process!!!! 

Christina M. 

on Birdeye

2 years ago

The overall loan process was fast and in a timely manner. 

Sally S. 

on Birdeye

2 years ago

Dasha Jones was AMAZING! She communicated clearly and regularly, answer all questions promptly, and she fought for me in the end when my closing date was moved. I had already provided documents that were cleared and then requested a second time, which delayed my closing. That was NOT Dasha's fault, and she did everything she could to resolve the situation. I wish everyone had someone like her to take them through the loan process. She is excellent! 

Sonya H B. 

on Birdeye

2 years ago

Direct communication with the same representative, instead of repeatedly explaining the situation to countless reps who were incapable of assisting us. We were given false information repeatedly until the DAY of closing. Closing documents were incorrect four times on the day of closing and we ended up giving up and signing an incorrect closing document just so that we could finish closing on that day. We were trapped and had no choice. This was truly a nightmare compared to the previous home we purchased. Highly do not recom... read more