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PENNYMAC

4.4

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Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,612 reviews
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Brian C.'s profile image
Brian C. 
3 years ago

I had to use 2 systems for documentation because one wasn't working right. I ended up uploading documents 2x or wasting time on multiple requests for provided docs. For a bit, I believe Veronica was out so that didn't help, but not about her. 

Alexandria G.'s profile image
Alexandria G. 
3 years ago

Was always able to speak to someone on the phone 

Reginald Thomas J.'s profile image
Reginald Thomas J. 
3 years ago

CO was only issue 

Erica M.'s profile image
Erica M. 
3 years ago

Everything 

Mahinda R.'s profile image
Mahinda R. 
3 years ago

The whole team was available and responsive to my inquiries in a timely manner. They worked hard to ensure that the whole process is completed efficiently and accurately. 

Julian Ramirez J.'s profile image
Julian Ramirez J. 
3 years ago

Easy experience 

Kerome P.'s profile image
Kerome P. 
3 years ago

No it’s okay 

Lily G.'s profile image
Lily G. 
3 years ago

Evelyn was great but I had issues the whole process and spoke with many staff members. I only spoke with Evelyn once. 

Matthew H.'s profile image
Matthew H. 
3 years ago

Antonae was fine. When I started the closing costs were included, then they weren't (I caught this luckily). The interest rate was wrong (I caught this as well). The frequency of closing disclosures was way too high. And given the previous issues I felt I really needed to look at every single one. Since my existing loan that I was refinancing was with Penny Mac, I expected this process to be way less painless and simple. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,612 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.