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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you!
Competence and clear communication with all parties would have made it a lot better. I got the impression that Jon was not very experienced or professional. So did other industry professionals I dealt with in the home buying process.
Too many people working on one loan made the communication hard and documents were not right, scheduling closing wasn't explained hardly at all
My experience with Latasha was great. She was there to help when others were not able too or when they were too busy to communicate with. She was more than willing to send out emails to managers to get them to respond in a timely manner.
Was having a 30 day escrow it was very hard to stay on schedule and to be effectively communicated with and there was no one working on the weekends. It turned into over 20% of escrow without any kind of communication. All previous experiences had a direct line or even a cell phone to be able to get a hold of lending agents, having to call into a customer service line and have some random agent look into my file was not expected nor received well. It made the process very complicated and unpleasant. This was not Jessica's fa... read more
Wonderful experience!
I was well taken cared of with Marc. I have felt used before in the refinance process… however Marc was clear, patient and understanding.
I received phone calls over and over for the same thing and emails over and over for the same thing. It’s like the system didn’t know what was going on and duplication was taking place. People I spoke with was very professional and knew what to do when ask questions. The closing fees were never really explained clearly to me except the VA fees all the others never was communicated clear but it is what it is and we closed. I think if I had knew more I could have made a better decision on who to refinance with. Not saying Penn... read more
Pennymac is organized, and efficient. the process went smoothly.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,616 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.