This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Marcia was great. She was prompt & explained the loan/paper signing process from start to finish. Very nice and very professional.
Very clear instructions and great people to work with.
Very pleasant and assisted me in a very timely manner when I had questions.
Competence and clear communication with all parties would have made it a lot better. I got the impression that Jon was not very experienced or professional. So did other industry professionals I dealt with in the home buying process.
Too many people working on one loan made the communication hard and documents were not right, scheduling closing wasn't explained hardly at all
Was having a 30 day escrow it was very hard to stay on schedule and to be effectively communicated with and there was no one working on the weekends. It turned into over 20% of escrow without any kind of communication. All previous experiences had a direct line or even a cell phone to be able to get a hold of lending agents, having to call into a customer service line and have some random agent look into my file was not expected nor received well. It made the process very complicated and unpleasant. This was not Jessica's fa... read more
Wonderful experience!
I was well taken cared of with Marc. I have felt used before in the refinance process… however Marc was clear, patient and understanding.
I received phone calls over and over for the same thing and emails over and over for the same thing. It’s like the system didn’t know what was going on and duplication was taking place. People I spoke with was very professional and knew what to do when ask questions. The closing fees were never really explained clearly to me except the VA fees all the others never was communicated clear but it is what it is and we closed. I think if I had knew more I could have made a better decision on who to refinance with. Not saying Penn... read more
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,164 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.