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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Nothing could make it better unless you fire Paul, Jesika, and Veronica. I had to do all the follow-up calling and it was difficult to get the same person working my loan. Delays (days) waiting for call backs. Seller and I asked for a speedy closing and it was not speedy. My agent had to keep sending the same documents, I had to find the appraisal to send to my agent even with a promise that PennyMac would send to me. Confusion to put money down and without a penalty (avoided this and I will take care of it). there was no te... read more
Communication wasn’t accurate. Was told I was receiving a wire deposit for my cash out but ended up getting a check. Didn’t know I was getting a check until it came in.
The loan that went through.
Communication, not being asked to get documents multiple times, lost emails, etc. Day of original closing date, we had no clue where in the process we were or what we were waiting on. I had to reach out for everything if I wanted to know an update.
Initially the process was chaotic. But once Antonae Johnson took over the process, everything went smoothly. Ms. Johnson communicated clearly with me, provided the information that I needed, made it easier to request for information by centralizing to her all the request, and communicated directly to me those request. Great job on the part of Ms Johnson.
Although there were some frustrations over documents that I turned in but then couldn’t be found, everyone was kind and tried to help. I feel it was the system of processing at fault and certainly not my closing agent. She was extremely kind and personable and tried very hard to get things taken care of expediently.
Communicative, able to be reached promptly and great attitude.
very professional and knowledgeable about her job
Highly recommend for a refinance. Easy process and timely.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,129 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.