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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you Latoyaka, I appreciate all your assistance and promptness when it came to any questions we had. You helped made the process easy and stress free.
Tyra was excellent on her part of service but the other responsibilities of the loan officer was poor. Everything that was asked for me, I provided and sent as soon as possible and when it comes to notifying us regarding a changed in closing not communicated until the notary person called and let us know. Anyway, all I can say is that, Tyra was very good on her job responsibilities . To all loan team, you guys need to be on top of your game and communication is very important.
I am Disabled with a Traumatic Brain Injury and PTSD, and the times I called Peter because I either forgot what I needed to do or didn’t understand a PennyMac email…Peter was ALWAYS there: answering the phone, patiently explaining the information in ways I can understand. I always felt comfortable reaching out because he never talked to me in any condescending manner nor displayed frustration with my many calls. Peter is #1 in my book. 👍🏼
Train your or hire knowledgeable loan officers and managers. I feel term were change in advantage of Penny Mac. I was not shown the income to ratio numbers only given %..
Clear communication and thoughtful advice.
Excellent experience
Good job thanks, very responsive and reliable
What made it great
not mess up the documents, not take so long to get the process completed, stop contacting me to set up a refi while I was waiting for this one to be completed
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,184 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.