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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Multiple loan officers that were communicating different things. One would say all documents had been provided while another would say we were missing items. Closing documents were wrong. Received 3 different copies with incorrect information on each of them. Getting paperwork correct the first time. Better attitudes from loan officers (Liam was better than Chris and Michael). Better explanation of pay off dates in relation to closing date.
Robin Castro was quick to respond, friendly and accurate. She made the whole process easy.
Issues with the portal
It was great
Everyone that assisted my process was very helpful and pleasant and professional.
Easy effortless and communication the whole way through. From day one the whole process was quick and well communicated. Either by email or phone call. Every person I spoke to was so happy.
It was very pleasant and smooth. Especially Gabriel Mann made things so smooth explained every steps and answering all my questions, plus he goes further more to benefit me. All in all my experience was excellent. I was customer for the last 3 years and will continue to be for the future too. Thank you Guys
Clear explanation of loan and open fast communication through phone and email. Also great online customer support.
Really good at keeping us Very well informed
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,645 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.