PENNYMAC

Christopher W. 

on Birdeye

3 years ago

Keep up the great work 

Mark K. 

on Birdeye

3 years ago

Everything was quick, easy, and we had all our questions answered by the staff 

Darnell T. 

on Birdeye

3 years ago

The hole experience was very clear and easy, compared to other companies I previously tried to use. 

Teresa S. 

on Birdeye

3 years ago

More communication to decrease processing and ensure all is on track 

Joseph U. 

on Birdeye

3 years ago

Erika, Cesar, Janet, and the title company all made the process very easy. The estimated amount of cash back was different than the actual amount we got but after it was explained we better understood why the amount changed. I enjoy working with PENNYMAC and that is why I refi’d with them. 

Kathy Z. 

on Birdeye

3 years ago

Sometimes it took weeks before someone would get back to me. I feel like officers should have a weekly verbal communication with clients and that would help the process go smoothly. 

Duane E. 

on Birdeye

3 years ago

😎🤙Great Job 

Javis D. 

on Birdeye

3 years ago

Liem was great he did everything great an always answered my questions promptly . The communication between sending the correct information in was off . Repeatedly sending the same information in held the operation by weeks . As the customer if I hadn’t been proactive this would have push the closing back even longer . 

Anthony D. 

on Birdeye

3 years ago

I am a Customer Service Manager for over 10 years and my customer service expectations are very high. With that said Anna met and exceeded all of my expectations. She took the time to to take me step by step with everything. She gave the necessary follow up and we were able to met with all of the deadlines on time. This was my first refinance and I’m very grateful for Anna’s help.