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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.549,185 reviews
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Jeffery J.'s profile image
Jeffery J. 
on Birdeye

2 years ago

Reviewed. Great experience 

Lori O.'s profile image
Lori O. 
on Birdeye

2 years ago

Increased and reliable communication with one person every time I called I got someone different and had to explain from day 1. Worst experience I’ve ever had with getting a Morgage and I have done this 3 times before 

Vincent T.'s profile image
Vincent T. 
on Birdeye

2 years ago

Lower interest rate. 

Cheryl C.'s profile image
Cheryl C. 
on Birdeye

2 years ago

Make sure that final amts and what is or is not included in loan (taxes, closing costs, etc) are verified with client before signing!! 

Quintina D.'s profile image
Quintina D. 
on Birdeye

2 years ago

great communication and explaining the process clearly 

DEBRA V.'s profile image
DEBRA V. 
on Birdeye

2 years ago

The delay was on the title company. Marcia was fantastic and a delight to work with. Give her a raise!! 

ANTHONY VARGAS J.'s profile image
ANTHONY VARGAS J. 
on Birdeye

2 years ago

Thank you, PennyMac You have taken care of me in the past. Now closing on this refinance it has been excellent. Thank you 

Paul R.'s profile image
Paul R. 
on Birdeye

2 years ago

All around a great experience . Justin was very efficient and professional. 

Logan B.'s profile image
Logan B. 
on Birdeye

2 years ago

Jon was great. I wish there was a direct line to access him at all times as opposed to calling the 1800 number. The portal is also a night mare to use and there were several documents that I submitted more than once. I was also told last minute about several documents needing completed just prior to closing. I believe most of the issues were from the title company as well so it’s hard to say who’s at fault. I enjoy working with Penny Mac but these issues should be addressed. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 49,185 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.