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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Very quick process and most of documents and next steps were clearly made out.
My only complaint is with my initial loan person, Nick Bonifacio. He was great up until the appraisal came back, then he was very difficult to reach, not returning my email or voice messages. I had to call back to get a message sent to him and include his manager. Very frustrating since we had questions before the closing. I would rate him a 5.
Thanks for help
Lack of communication between PennyMac Team Members. Example, I provided info to one Team member and another member requested the same data. I was told that a final appraisal inspection was not needed (2x) and come the final day, we had to race to get appraisers back down there to close.
Easy, simple!
I was sold a quick, worry free, simple refi process without me having to do anything. The experience was nothing like that. PennyMac was constantly pestering me for 2 months to provide documentation that I could not get and should have been requested by PennyMAC on my behalf.
De'Loria was great!
The first person I worked with didn’t follow through. Edward was great.
Exceptional service, the process was timely. Would definitely recommend Penny Mac to my family and friends.
PENNYMAC has a 4.5 star rating with 49,185 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.