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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
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Thanks. It was so easy to refinance my home
I’m so happy with everything and I understood everything she said
I would like to make it very clear that Yester was extremely polite and pleasant and returned all of my calls. Unfortunately, the underwriting team she was working with did not relay the proper information to her so she could, in turn, relay it to me. Documents I turned in timely were misplaced and then made to disappear and look like I turned them in toward the end of the process (which explains why I was asked to submit them again - even though they had been found). Most of my highly rated answer pertain only to Devin W... read more
I still have not received the cash out amount I borrowed. The transaction should not have closed before I received the full amount I borrowed. I am expected to pay $304,000 and I never received the $97K cash while the $197K was paid for the former Pennymac loan. If I don't receive the cash out I will not pay the $304k loan.
Emails sent to the generic "mymacteam@pnmac.com" were never answered. I sent several and never got a response. Only way to get a hold of anyone was to call in. I often had to call in multiple times before getting an issue resolved (e.g. took multiple phone calls spread over several days to get some mistakes on the closing disclosure corrected). Frequently the rep on the phone was clueless about the home buying process and unable to help. I had to call back and hope for someone else. Some examples: Didn't know what a Lo... read more
Closing agent was great
She did a great job.
I'm very happy thank you!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,136 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.