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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All interactions were great. The application process was smooth and easy. We were told what to expect. Communication with Norma was great. I never had to think if I should call to check on anything because she kept in contact with frequent updates.
Business response:
Hi Jeremy - Your feedback is greatly appreciated. Thank you for the review.
I have been a loyal paying customer of Pennymac for well over two years and because I didn't pay the full amount on my house payment for Jan 1st, I got hit with a $40 late charge that they would NOT reverse. I was unaware that my house payment had increased and asked kindly to have it removed. I got resounding NO and would you like to refinance your home loan with todays horrible finance rates? I'm completely unimpressed and thanks for nothing, Pennymac. You don't need to be kind to your customers when the banks are propp... read more
Business response:
Hi Kelly - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was very professional and the whole process went smooth and quick.. thank you all!!
Business response:
Hi Deborah - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great service and response. Knowledgeable about products and services. Overall excellent experience.
Business response:
Hi Prentice - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
All staff, particularly Ronaldo Maldonado, Anna Eng and Faisa Saleem, were very professional, courteous, helpful and prompt. An excellent experience!
Business response:
Hi Timothy - Your feedback is greatly appreciated. Thank you for the review.
Thank my loan officer and team for all they did to help make this an easy and stress free experience.
Business response:
Hi Brenda - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Lorene Ross is AWESOME!... She took care of all my frustration, anxiety, and she truly is a professional in her field! without her I'm sure I would've never completed this task and closing without her expert knowledge and assistance! this is complet
Business response:
Hi Sonny - Your feedback is greatly appreciated. Thank you for the review.
Ashley and Cesar were amazing! Customer service was amazing! Best experience yet
Business response:
Thank you for taking the time to share your experience with us, Jeffery. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Hilda and Malek were both wonderful and made sure everything was done and easy. Would totally recommend.
Business response:
Hi Jerry - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 49,068 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.