This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a great experience with only one hiccup. The Notary had made a small mistep by saying we owed at signing when the paperwork actually showed we were owed. I contacted Pennie Mac they were great and we got a great support from Bryan.
Business response:
Thank you for the positive review, Steven! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everything was great with the exception of your IT department was rude and uncaring of our situation.
Business response:
Hi Teresa - At Pennymac, providing our customers with an exceptional experience is our top priority. We'd like to improve your experience with us and help you in any way we can. Please text us at (805) 716-6348. Thank you, we hope you have a great day. Standard text messaging rates may apply*
My experience with pennymac was great because miss Sparks was awesome in taking care of everything
Business response:
Hi Augustine - Your feedback is greatly appreciated. Thank you for the review.
I was wondering if you were able to use my updated pay off balances.please let me know...thanks
Business response:
Hi Diane - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
We had a great experience from the beginning to the end . The process went very smoothly. We were informed of everything that would take place and had follow up email and phone calls . Over all great service.
Business response:
Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Excellent help and support
Business response:
Hi Larry - Your feedback is greatly appreciated. Thank you for the review.
Thanks for the good commutation during the process. I can only add that I did not get a call or tex letting me know that the funds were sent. Thank you.
Business response:
Hi Gary - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Brianna was excellent and very competent. Several of the requests for information from underwriting I thought were unreasonable but she was able to keep me on track all the way through the process. She is truly an asset to your company!
Business response:
Thank you for taking the time to share your experience with us, Geri. We really appreciate it. Please text us at (805) 716-6348 if you ever have any questions or need assistance in the future. We're always happy to help. Standard text messaging rates may apply*
Everyone I worked with for this loan was very helpful and I am really exited with the support and help I was given. All team members are great!!!
Business response:
Hi Behailu - Your feedback is greatly appreciated. Thank you for the review.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,742 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.