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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone answered my questions promptly and communication was excellent. Fantastic customer service.
Business response:
Hi Suzanne - Your feedback is greatly appreciated. Thank you for the review.
George was great . He helped me every step off my process. He was very patient with me and explained every detail. A plus too him
Business response:
Hi Carol - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
This was the easiest, most organized mortgage loan I have ever experienced. Thank you!
Business response:
Hi Gwendolyn - Your feedback is greatly appreciated. Thank you for the review.
Nancy was amazingly helpful throughout the process. She was always available by text if I had a quick question. Doing things via text is typically easier for me. Nancy deserves a raise or at least a bonus for her efforts. Thank you!
Business response:
Thank you for the positive review, William! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
I appreciate all the help and personal service I received from Grace and Jennifer throughout the load process.
Business response:
Hi Joe - We really appreciate you taking the time to share your experience with us. If you have have any questions or need assistance, please text us at (805) 716-6348. Have a nice day! Standard text messaging rates may apply*
Website should be more user friendly. Feliz Kim was great very knowledgeable with great customer skills.
Business response:
Hi Jose - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
From Andrew to Tasha and all In between; my Mortgage Team was excellent! Great communication, and superb customer service!!! Thank you all so very much!!!
Business response:
Hi Morgan - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
I never felt alone in this process. I knew I can call Norma anytime for assistance
Business response:
Hi Klaus - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Great people to deal with just. at first loan officer fell like didn't take me serious when I was about to switch bank Anna step in and she take care of me and explain details. What I need to do and everything was easy with her. Thank you
Business response:
Hi Ervin - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,940 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.