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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone on Ashley's team were totally knowlegable and helpful!
Business response:
Thank you for the positive review, Jennifer! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Everyone was so polite & helpful. Very professional & considerate.
Business response:
Hi Marilyn - Your feedback is greatly appreciated. Thank you for the review.
Liam Nguyen is an asset that deserves the recognition for his above and beyond customer service he provided me throughout this process. Without him, this refi would not have happened.
Business response:
Hi Sheila - We are happy to hear you had such a positive experience with us. Please text us at (805) 716-6348 if you ever have any questions.Thank you, we hope you have a great day. Standard text messaging rates may apply*
Overall, Grace Sparks and Christopher Pistorius are a fantastic team at PennyMac Their dedication, professionalism, and knowledge made a potentially stressful process enjoyable and seamless. I am so grateful for all their help and guidance!
Business response:
Hi Carlo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Penny Mac received our funds from our Insurance company after two Hurricanes. I followed there steps to have the funds released . And it was the worst experience of my life . They tried to push exceptions to be made each was denied which delayed the process. We had to find a contractor after having someone to do the work . They made us jump through hoops the whole time needing to get our house fixed and very rude . I finally got the paperwork in as they requested received a portion to get the job done. Then they required ano... read more
Business response:
Hi Scott - Thank you for your feedback. We appreciate any opportunity to make your experience better. Please text us at (805) 716-6348 so we can assist you. Thank you, we hope you have a great day. Standard text messaging rates may apply*
My loan processor really work with me and very responsive during the whole process. Whenever I had an issue they would respond back within that day. Thanks to Ashley Hines and Hilda Kuklinski
Business response:
Hi Leo - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Excellent communication, rapid response time, great attitude by all team players, especially Jon Guarracino
Business response:
Hi Alan - Your feedback is greatly appreciated. Thank you for the review.
Smooth and easy process
Business response:
Hi Phillip - We appreciate your support! We're so glad we could provide you with a positive experience. We hope you have a great day.
Even though we had some issues the team was great in helping get all the items resolved
Business response:
Thank you for the positive review, Scott! We're so glad to have you as a valued member of our Pennymac family. Please text us at (805) 716-6348 if you ever have any questions or need assistance. Thank you, we hope you have a great day. Standard text messaging rates may apply*
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 49,001 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.