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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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Joe P.'s profile image
Joe P. 
on Birdeye

2 years ago

second to none 

Matthew W.'s profile image
Matthew W. 
on Birdeye

2 years ago

Quick easy refinance and the team made it happen. Thanks everyone 

ERIC E.'s profile image
ERIC E. 
on Birdeye

2 years ago

Everything was above my expectations 

Marina D.'s profile image
Marina D. 
on Birdeye

2 years ago

Just one thing…I was told my refi did not go through then I received a call it did. Just the confusion left me worrisome for a couple of days. Important part: I got the loan 😆!!! 

Kevin N.'s profile image
Kevin N. 
on Birdeye

2 years ago

Great experience. Closed in expected time frame. Received timely feedback. 

Matthew B.'s profile image
Matthew B. 
on Birdeye

2 years ago

Jacob started out quite well in explaining paperwork and expectations. However, around the closing, I felt as though Jacob stopped communicating and provided what I understand from speaking with others at PennyMac to include supervisors and managers, as being incorrect information that led to confusion, misdirection and an unacceptable amount of my time it getting questions answered because i got passed around to multiple people. It became an infuriating situation that has led me to not want to work with PennyMac in the futu... read more

Cynthia B.'s profile image
Cynthia B. 
on Birdeye

2 years ago

I had two loans in process. For both loans information told to me did not take place at first. Luckily I had written down all details so both loans were corrected for the most part. The second loan had more problems. So programs laid out at the beginning did not happen later in the process when I had submitted all my paperwork. I read the documents that came to me and saw the discrepancies. I felt like someone was just hoping I would not notice. So , very late in the process, I did not know whether or not these loans were ac... read more

Mary B.'s profile image
Mary B. 
on Birdeye

2 years ago

Julie was always easy to contact. She communicated well. 

HARRY H.'s profile image
HARRY H. 
on Birdeye

2 years ago

This review does not necessarily reflect on Raven, however it does reflect my experience with PennyMac as a whole. Because of my poor experience with PennyMac, I would never recommend them to anyone. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.