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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Penny Mac so easy to work with and not make you feel bad if credit is low. Help you all the way they your loan process. Friendly and knowledgeable staff. I highly recommend them.
PennyMac Loan Services did an outstanding job of taking me through the process to refinance my home. Their staff was extremely pleasant to work with and they were very informative. They are excellent communicators, and they understand how to take care of the customer while doing business. I had an absolutely outstanding experience with PennyMac!
Great refinance process from start to finish. Highly recommended.
If you had one person working on it from beginning to end. I spoke with so many people asking me the same questions. That is very annoying. I really hated setting up a e-mail pass word ( THAT NEVER WORKED ). I am old fashion and like to speak to people, not doing e-mails. I know you do not care what old people think, it is the way we always did it. It worked for us. I know you are saying it goes so much faster. Well haste makes waste. We are old and like things done at our pace so we understand better. Thank you, an old per... read more
Was asking for a market rate adjustment and instead, a complete refinance took place. Information was requested I was originally told wasn’t needed, processing info took so long the info was requested 3 more times, each time what was being requested changed and old information had to be updated. No one seemed able to go outside the written script and check what was happening. Imagine my surprise when I received a new deed to the house and learned my old mortgage was paid. This should have been a simple market rate adjustment... read more
Gah, I don't want to type something.
I just thought the overall experience was OK that’s my opinion on the whole thing
Well it really wasn't Nancy's fault. Toya was the one assigned to me but I guess she got tired of me and Nancy took over. Nancy helped me and did everything could to process everything. I appreciate all the help.
The experience was great. I have already referred some family who have been so considering refinancing their home just based on the experience I had. Great work!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.