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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
So many things to share. First while my experience was beyond terrible, I don't blame Sandrea for the entire experience. Clearly her manager and the company's process and procedures need to be fixed. I wish I had never refinanced with PennyMac. The experience, was stressful and it literally raised my blood pressure. This survey is also a terrible survey. Who ever designed it knows nothing about the basics of survey design, the use of the Likert scale and the use of Net Promoter Scores. Yet another example of how out of... read more
Julie was great and available to answer all of our questions!
Considering you did not meet the federal guidelines to even tell me how much funds were needed at closing and then the numbers were changing just hours before closing I find it impossible to believe you think this would have ever been a good experience. This is not my first house purchase but was by far the worst housing experience. I feel like my time was entirely wasted the final days before closing due to having to do some much leg work to make sure everything was going to be alright before closing….yet I really had a lot... read more
Refinancing on my house was very easy thanks to PennyMac, it was a really simple process. I was surprised how easy it was and how helpful all the representatives were. Definitely recommend.
The experience was great. I have already referred some family who have been so considering refinancing their home just based on the experience I had. Great work!
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I was pleased overall.
Ms. Hoffman was very informative, polite, professional and always followed up when she said she would. She made the process manageable and pleasant. She deserves a big pat on the back.
Danyell was able to explain terms that were unfamiliar to me in a very simple manner. Danyell was professional yet very pleasant a rare experience these days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.