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2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directionsJennifer Neff was great to work with and very clear on the loan process and what was needed. I feel the break down started when Jennifer turned the process over to the Mac Team. It seemed to me that there was a lack of experience which was frustrating.
Very responsive, answered questions quickly, and guided us through the process.
The open communication and clarity made a huge difference
Deon was terrible at his job. Multiple times the closing was pushed back because he continuously improperly submitted documents. He was difficult to work with and would not complete any tasks that was needed. I have a few loans with penny Mac and hope to continue to do business with penny Mac but please never again with Deon!
If I had been asked to rate Andrea Flores my answers would have been very different. I received multiple inaccurate closing statements and my impression was the right hand did not know what the left hand was doing. Andrea Flores was the person who I trusted to give me the correct information and help me through the lengthy process.
Great. It was a very good experience
Dan yell was wonderful to work with!
Sandrea was very professional and respectful. She has calm demeanor which makes me comfortable talking to her. Everything ran smoothly.
She did a great job. No complaints
PENNYMAC has a 4.4 star rating with 6,791 reviews.
PENNYMAC is permanently closed.