PENNYMAC

Randall M. 

on Birdeye

4 years ago

Overall pretty seamless experience. Just a little over communication with the CLOSING arrangments. 

Fernando Leal I. 

on Birdeye

4 years ago

I had no issues with the process. The low rating on referrals is my personal opinion not to refer services by any company to friends or family...just my personal philosophy. 

Kory A. 

on Birdeye

4 years ago

Mariela did an awesome job, it all went very smoothly and quickly, thank you 

Robert W. 

on Birdeye

4 years ago

I really never heard much from Janet. She didnt really help the process any more. She never really communicated what the details of the loan were going to be. 

Leonardo F. 

on Birdeye

4 years ago

Great job!! 

Shane M. 

on Birdeye

4 years ago

For all the reasons previously asked about in this survey - we had a great experience..! We will be with PennyMac for the foreseeable future and so appreciate this opportunity so support our families continued stability during such uncertain times! My only critique of the online portal would be - can you make it to where people can upload documents once the process is underway? We were requested to include some documents a couple of times and it would have been nice to be able to upload them independently of using email. ... read more

Maxine D. 

on Birdeye

4 years ago

Great experience 

Kenneth G. 

on Birdeye

4 years ago

I get the feeling that all employees at Pennymac strive to give great customer service and that they really care about them. 

Amber G. 

on Birdeye

4 years ago

Edward was VERY responsive and quick when responding to me or answering my questions. I highly recommend using him and Pennymac for anyone getting a home loan. Thank you, again!