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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My M.A.C. Team did a great job and I will definitely use PennyMac as my mortgage company in the future.
the overall length of time to closing could have been shorter
Iam was great to work with.
Erika was an absolute dream to work with. She was very patient, answered all of my questions quickly, and made the whole process run smoothly. You are in great hands if you get to work with her.
Michelle Lofton needs to be more knowledgeable and able to communicate with certainty - the things that the client needs to fulfill on the client’s end. She seems unsure of what she’s doing and asking for- I had to call Deaon Saunders several times to Get the desired answers. Deaon was amazing from start to finish! He communicated trust and certainty over what he was doing, and therefore made the “emotional process” of the refinancing less stressful to a great extent. Your personality even through the phone is extremely impo... read more
Cindy totally stopped communicating with us and e we had to reach out to others in Penny Mac to continue and fix all the s*** that happened. If it wasn’t for Ivan and Laura L. We would’ve gone with another company. We were almost 2 weeks late and still to this day haven’t heard s*** from Cindy except to please fill out this survey. Well there you go survey is absolute dog s***. If she had a honest issue then I understand but still no honest apology from her. We had all our personal belongings in a Uhaul for all that time bec... read more
Better communication with the lender
I finished with a Great new payment and paid off of my larger Bills! Closing was Very Good and straight forward, quite smooth and easy. It took me a long time to learn to use the Portal. Your phone systems needs improvements, your people need voice-mail services. Eric, Chirstopher and Rebecca: all did their duty and Jobs! Very Nicely Done to all! With Thanks!
Everyone I interacted with was very professional and helpful during the whole process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.