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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kristina White was fabulous , she is the only person who was remarkable. It was the process that was very confusing and tedious. I had nothing but trouble understanding the tedious process. Do it in person .
Pamela was very attentive and helpful during the whole process
Pamela was great. She really tried to communicate and move things along
We had incorrect documents that were completed at the start of our loan which caused an issue in the process for the VA loan. We were sent an email that stated COE needed to be fixed. We did not know what a COE was, and the individual on the phone (Not Krystal Fuentes), did not have the knowledge to help us understand what we needed to do. We received an email asking us to make repairs without the attachments of the appraisal and the pictures of the issues. We had to ask Krystal questions each time to address these matte... read more
Quick responses, easily understood documents and a timely closing.
Erika was an absolute dream to work with. She was very patient, answered all of my questions quickly, and made the whole process run smoothly. You are in great hands if you get to work with her.
Friendly Easy Flexible
Cindy totally stopped communicating with us and e we had to reach out to others in Penny Mac to continue and fix all the s*** that happened. If it wasn’t for Ivan and Laura L. We would’ve gone with another company. We were almost 2 weeks late and still to this day haven’t heard s*** from Cindy except to please fill out this survey. Well there you go survey is absolute dog s***. If she had a honest issue then I understand but still no honest apology from her. We had all our personal belongings in a Uhaul for all that time bec... read more
Better communication with the lender
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.