This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
My loan should have close by the end of 2021. I identified a problem with the preliminary closing documents on 12/13/2021, I communicated the problem immediately and provided proper documentations to support the claim. There was no activity with my loan for 2 weeks. When the closing documents were provided for my review, the original problem was still not fixed. I finally got the loan closed the 1/10/2022. I was very disappointed when there was no direct deposit option available. I am still waiting for my cash out chec... read more
I had a great experience with Kayla. This was our first time refinancing and she made it feel easy and simple. She walked us thru the whole thing answering all out questions the whole way and keeping us updated thru out the whole process. I would definitely recommend family and friends on doing business with PENNYMAC and Kayla deserves a bonus she definitely goes above and beyond her work. 5 STAR SERVICE
Friendly, great service
The MAC-team strikes a balance between professionalism and excellent customer service. Each individual in the team paid special attention to detail and communicated well, keen enough to answer all my questions. The ease of navigating the refinance road was surprising to me, considering the bumps along the way just a decade ago. The combination of reading/ signing documents online and the quick turn-around times by the team members at various junctures, made the process seamless. I appreciate your guidance in this matter. Pr... read more
Penny Mac keeps us coming back because they are on time, in time and fully reliable! Pamela was always courteous, responsible and a true pro!
Christa Keran and team made this process great for me, would definitely recommend them!!
The phone call from one of the liaisons. He wasn’t very pleasant and was bothered with the questions I asked. Raven was awesome but that one phone call left a bad impression on the overall process.
Had a great experience!
Thank you for your time and efforts.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.