PENNYMAC

Kimberly E. 

on Birdeye

3 years ago

Claudia Garcia was in constant communication with me. Which made the process go by smoothly. Any questions I had were promptly answered. 

MARGARET J. 

on Birdeye

3 years ago

It was difficult and misleading! I did not get a better interest rate; I was deceived! With my credit and small amount of debt, I should have received a better interest rate! I am paying a larger mortgage note now! 

Nicole P. 

on Birdeye

3 years ago

From start to finish the process was smooth! 

Larry B. 

on Birdeye

3 years ago

The appraisal was not ordered when I was told, took two weeks to get the appraiser to my house by and only after 4 or 5 calls specifically about this subject. Also, the title company completely failed to understand the previous loan, asking repeatedly for paid in full letters that I had already provided. Again, it took multiple phone calls to straighten out the matter and wasted a lot of time. Because of these issues, the loan closed well outside the expected 30 days and no delay was caused by me or by any lack of provid... read more

Robert R. 

on Birdeye

3 years ago

all went well 

Eric O. 

on Birdeye

3 years ago

Great work, awesome communications, highly recommend!!!! 

Joshua P. 

on Birdeye

3 years ago

Process was drawn out and communication was lost several times. One person needs to be assigned a task and see it through 

Tracey E. 

on Birdeye

3 years ago

People were helpful and kind. 

Holly Szekely P. 

on Birdeye

3 years ago

I was told there would be no closing costs. Then the closing costs were $5,000. The next week they were $6,000. Once we refused to pay that, they lessened to $400. That tells me that the fees were not necessary and makes me feel like pennymac was trying to squeeze any amount they could from me