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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Start to finish was 3 months. Way too many people involved in the process. Multiple calls to set up closing when all the documentation wasn't even ready. Finally set up closing and while waiting 20 minutes on the third party to arrive, received a call from PennyMac that closing was canceled. I think less people should be involved. I think before someone from PennyMac calls the customer, they should review all of the documents to make sure they know what they're talking about. I spoke to a couple people about noting that I wa... read more
What would have made it better would be if Cindy would have returned the 2 messages that I left her, 3 messages my husband left her, and 3 messages that our realtor left her. Also being told that we’d need to stay with family or get a hotel since we would be without a place to live due to her error did not sit well with us. The most stressful experience we’ve ever been apart of. I didn’t receive a call back until I asked multiple people to speak to Cindy’s manager, which also never happened.
Zanetta did a great job of keeping me up to date on the process. She was great to work with!
It was easy to upload and download documents and not many request to satisfy requirements
The representative Cindy Crouse and the MacTeam provided excellent customer service. Cindy made us feel at ease through the entire process by always keeping us informed with a weekly call. I could always see her smile with such a positive and upbeat attitude. Cindy and the team were always so responsive to all of our questions and concerns, which help to make the process less stressful. Hats off to Penny Mac!
The loan officer Joel Lamm was great from the start and clearly explained the process how the process would go and he was spot on. Reymond did the weekly check in calls and pleasant to speak with.
Thank you for all support and guide to the process
In the first few weeks of the loan I was cluless and the process was moving very slowly, it picked up at the end. My contingencies promised were not met.
Communication was great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.