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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I originally started the refinance with a different team member. Unfortunately, there was an issue regarding an unpaid dept. Sandrea quickly stepped in to guide us through the issue, and ultimately help us achieve our goal. We are happy to be staying with Penny Mac. Thank you, The Pendleton's
This loan officer was not confident in the entire process therefore it was very difficult for her to advise, guide or give any updates in a precise or accurate manner on my loan Listen to the recorded messages that will explain in detail what I’m referring to. The loan process should not be this difficult. She asked me with every call is this a new build ? And I had to tell her repeatedly the name of title company, insurance company the builder coordinator after which I had uploaded documents multiple times and sent seve... read more
Easy and painless
It's me and technology. I don't have computer etc
Everything about financing/refinancing with PennyMac was seamless. Their portal keeps me updated on where my loan is at any given time. And when I call, I don't have to navigate through a menu of annoying prompts...just press 1 and get a real live human!
This was my 2nd mortgage with Penny Mac - I have been very pleased with my experience both times.
Pam Wilcox was pleasant, thorough, professional, communicated well, and accurately. She was available most often when I called her, and/or promptly got back to me as appropriate. It was a real pleasure to work with her.
While Belinda was very kind and pleasant to speak with, I often felt like she wasn’t sure what was going on. She often misspoke, correcting herself multiple times in a conversation, could not give me straight answers, and a few times she told me she would contact me before the end of her shift and never did. I was asked for the same documents multiple times. I had the documents that were requested of me submitted at least 3 weeks prior to closing, but was informed less than 48 hours from closing that I needed to provide addi... read more
Prompt and great service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.