PENNYMAC

Brian P. 

on Birdeye

4 years ago

I originally started the refinance with a different team member. Unfortunately, there was an issue regarding an unpaid dept. Sandrea quickly stepped in to guide us through the issue, and ultimately help us achieve our goal. We are happy to be staying with Penny Mac. Thank you, The Pendleton's 

Vithal R. 

on Birdeye

4 years ago

Rating: 4.0 ⭐️⭐️⭐️⭐️ I had a pleasant experience working with PennyMac on refinancing of my home loan. They were able to match the interest rate offered by competition. The closing process was also pretty smooth. The only disappointment was the number of follow ups I had to do with PennyMac to ensure they got the details from the title company which I wanted PennyMac to use and the Pay off amount from my existing mortgage refinance company. Overall the staff were polite, courteous and replied to my emails and telephone calls... read more

Dennis S. 

on Birdeye

4 years ago

I missed 3 closing dates, spoke w/ a dozen people in the organization, and it was suggested that I bring $22k-$98k to close, a large expanding variable? The appraisal was disastrous on a dozen accounts: photos of another house, comps (3) all in a different neighborhood, site value, sqft of lot and home were incorrect, exterior material is wood - not brick, listed having an asphalt driveway - no driveway on property… My realtor presented 29 comps in the neighborhood in question and were provided, with 4 empty lots too, bu... read more

Judith W. 

on Birdeye

4 years ago

I had a very good experience with my refinance. It was made a pleasant and very stress free experience. 

Erin D. 

on Birdeye

4 years ago

It's me and technology. I don't have computer etc 

Jerry B. 

on Birdeye

4 years ago

This refinance was for a divorce settlement that was my wife's portion of the equity in said property. The title company treated the refinance as strictly a cash pay out dividing my wife's equity between the both of us incorrectly. 

Richard S. 

on Birdeye

4 years ago

Everything about financing/refinancing with PennyMac was seamless. Their portal keeps me updated on where my loan is at any given time. And when I call, I don't have to navigate through a menu of annoying prompts...just press 1 and get a real live human! 

Megan W. 

on Birdeye

4 years ago

What would have made it better would be if Cindy would have returned the 2 messages that I left her, 3 messages my husband left her, and 3 messages that our realtor left her. Also being told that we’d need to stay with family or get a hotel since we would be without a place to live due to her error did not sit well with us. The most stressful experience we’ve ever been apart of. I didn’t receive a call back until I asked multiple people to speak to Cindy’s manager, which also never happened. 

Laura S. 

on Birdeye

4 years ago

Zanetta did a great job of keeping me up to date on the process. She was great to work with!