PENNYMAC

Joseph W. 

on Birdeye

3 years ago

Fast Loan Processing and No Origination Fees! 

Erin M. 

on Birdeye

3 years ago

I got an email that said schedule your closing appointment. I did for Saturday at 10:00 AM. We waited for the whole day. When I called on Monday, it was not a good experience. I called back and asked for a manager. I had a better experience. Overall, I would say the program sent in the email does not work effectively. The first woman I spoke to said I never filled it out. I absolutely did fill it out. 

Brian H. 

on Birdeye

3 years ago

Solid service. 

Levoy U. 

on Birdeye

3 years ago

Chantel kept me updated, daily exchanging emails. Took a bit to get the solar system paperwork required from Tesla, once received process went swiftly. She is a great employee. 

Jason J. 

on Birdeye

3 years ago

Very Pleasant 

Sada L J. 

on Birdeye

3 years ago

My refinance process went smooth. All questions or concerns were promptly answered. No time during the process did I feel unsure about anything. Everyone I spoke with during this refinance process, were professional and very patient with my needs. 

Brad P. 

on Birdeye

3 years ago

thanks for the support 

Cherie M. 

on Birdeye

3 years ago

My final numbers changed twice (increased). 

Ross L. 

on Birdeye

3 years ago

Kayla was great, I didn’t have any issues with her. The rest of the process was mediocre at best. However, the end result was what we set out to do so it’s hard to complain too much. The portal seems to be where much of the issues arise. On multiple occasions I was told to “upload to the portal” despite there not being an option to do so unless a document has been specifically requested through said portal. Additionally, PennyMac switched loan officers without any type of notification and not once was unable to get th... read more