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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Vonnye wasn’t helpful at all. She was awful at communicating, getting ahold of, and overall not a pleasant experience. She over looked and issues that almost cost us our home purchase. We were so unhappy with our process with her. We don’t be using PennyMac again!
Our refi went so smoothly! It was a breeze! Thank you!
No.
It could have been a lot more smoother. Loan details got changed on the day before closing. Amounts for a couple of items were increased and there wasn't a proper explanation.
Even with the difficulties of functioning in a pandemic, these team kept this process going and closed the loan! Norma D.
Thank you everyone that helped throughout our loan process. You made it easy to understand and effortless.
First of all, you can't expose the definite intent scale on the survey question by color coding and popping a "no" above the 6. That is clearly cheating / influencing the results of that quesiton. BAD survey author, No biscuit! Also: You caused me a lot of stress AFTER I transferred a large sum of money by asking me not once, but TWICE if I had transferred the money. Turns out nothing was wrong but... maybe add an immediate "we got the money" reply into your system somewhere?
Lack of communication. Nothing was on time. Package wasn’t ready for our 6pm closing. Notary ended at 1030pm at night. Completely unprofessional from start to finish.
I thank everyone at PennyMac for their assistance in closing the documents for re-financing my home I give a special thank you to Xavier Johnson he went above and beyond the call of duty. If he did not know the answers to our questions, he transferred us to the loan office for clarification. I was impressed with Xavier Johnson stellar performance, knowledge, determination, and tenaciousness to provide excellent customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.