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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Vonnye was very helpful and fast with meeting my needs.
The loan processing was very slow. I probably could have gotten a lower rate
More communication would have been great
Vonnye wasn’t helpful at all. She was awful at communicating, getting ahold of, and overall not a pleasant experience. She over looked and issues that almost cost us our home purchase. We were so unhappy with our process with her. We don’t be using PennyMac again!
Even with the difficulties of functioning in a pandemic, these team kept this process going and closed the loan! Norma D.
First of all, you can't expose the definite intent scale on the survey question by color coding and popping a "no" above the 6. That is clearly cheating / influencing the results of that quesiton. BAD survey author, No biscuit! Also: You caused me a lot of stress AFTER I transferred a large sum of money by asking me not once, but TWICE if I had transferred the money. Turns out nothing was wrong but... maybe add an immediate "we got the money" reply into your system somewhere?
Good job by all, but would have liked regular updates on the progress of the loan.
Very easy process, all i really had to do was sign my name.
Jordan, provided outstanding service. His communications and responsiveness, was superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.