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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Call me when you say you're going to call me. Follow up better when you say someone else will be contacting me. Don't make me constantly chase you down to get answers to my concerns.
Vonnye wasn’t helpful at all. She was awful at communicating, getting ahold of, and overall not a pleasant experience. She over looked and issues that almost cost us our home purchase. We were so unhappy with our process with her. We don’t be using PennyMac again!
Everything went quickly and smoothly.
Everyone, I talked to were friendly, courteous and very professional. I enjoyed working with each.
Even with the difficulties of functioning in a pandemic, these team kept this process going and closed the loan! Norma D.
First of all, you can't expose the definite intent scale on the survey question by color coding and popping a "no" above the 6. That is clearly cheating / influencing the results of that quesiton. BAD survey author, No biscuit! Also: You caused me a lot of stress AFTER I transferred a large sum of money by asking me not once, but TWICE if I had transferred the money. Turns out nothing was wrong but... maybe add an immediate "we got the money" reply into your system somewhere?
Closed faster than expected, clear frequent communication
It was great thanks for the help
I thank everyone at PennyMac for their assistance in closing the documents for re-financing my home I give a special thank you to Xavier Johnson he went above and beyond the call of duty. If he did not know the answers to our questions, he transferred us to the loan office for clarification. I was impressed with Xavier Johnson stellar performance, knowledge, determination, and tenaciousness to provide excellent customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.