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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would totally recommend to family and friends!
The lian took a lot longer than I expected but I understand that the recent rate drops and the amount of folks working from home in the US really put a burden on the team. Overall I'm pretty happy and besides the wait, the process was absolutely painless.
The initial person Ramon Jeffries was clear and excellent. His communication was superior. Once landing with Marques there was no communication items were incomplete and there was NO RETURN communication. I will never do this this way again. In the future I will go with a broker. This was an excruciating experience.
Be more clear about how pay off funds are distributed and also give more accurate cash back information
This experience started off very good. But somewhere, things changed. There was a lack of communication and the follow-up was no longer there. So to answer your question, more communication and follow up would have made this process so much better.
Closing took too long. They did not explain to me in the beginning that getting the 2.75% rate would cost me money for that rate. Basically buying that rate.
Impossible to communicate with any employee for any questions
Good feedback and guidance.
Jesse was excellent, I wish he had been involved from the start - responsive, communicated at each step, knowledgeable, worked hard to meet our needs. Our overall experience with Penny Mac was disappointing once selected, little relevant communication on status, docs requested multiple times, and very slow to process documents received. We were notified of a required repair last min from appraisal report received 10 days before causing a 2 wk delay. Thanks to Jesse, it didn't delay further!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,790 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.