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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great job Jacob Rogers. Thanks again.
It was a pleasure working with PennyMac with my refinance. Ari'ele was quite prompt with her responses. Considering our current situation with COVID, I'm thankful to have worked with someone who was patient with my questions and concerns. This is my second time refinancing my home with PennyMac, and I'm satisfied with the outcome for both times. Thank you, Ari'ele. Continue on with your professionalism and being patient with your customers. It's truly appreciated.
The lian took a lot longer than I expected but I understand that the recent rate drops and the amount of folks working from home in the US really put a burden on the team. Overall I'm pretty happy and besides the wait, the process was absolutely painless.
The initial person Ramon Jeffries was clear and excellent. His communication was superior. Once landing with Marques there was no communication items were incomplete and there was NO RETURN communication. I will never do this this way again. In the future I will go with a broker. This was an excruciating experience.
Prompt, client-friendly service and good conditions offered.
Be more clear about how pay off funds are distributed and also give more accurate cash back information
My representative kept in constant contact with me ensuring I was always updated in regards to the status of my loan. And I always received a timely response when I sent an email or left a message. The process was seamless .
My refinance experience with PennyMac was excellent and streamline. I was very happy with the rate they gave me and the people that I worked were very Professional and I felt they were looking out for me. I will gladly give them 10 out of 10 stars.
Jesse was excellent, I wish he had been involved from the start - responsive, communicated at each step, knowledgeable, worked hard to meet our needs. Our overall experience with Penny Mac was disappointing once selected, little relevant communication on status, docs requested multiple times, and very slow to process documents received. We were notified of a required repair last min from appraisal report received 10 days before causing a 2 wk delay. Thanks to Jesse, it didn't delay further!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.