PENNYMAC

LaVerne L. 

on Birdeye

4 years ago

I was switched from a loan advisor I had for a month that did not complete his tasks. Xavier tried and did do his best after receiving my loan information. I was asked for documents multiple times, sometimes three times for the same document. I want to commend Xavier. I believe the middle loan officer I was given messed up the whole process. But we are closed and funded now after three and a half months, so I am happy. 

Gregory F. 

on Birdeye

4 years ago

Communication was terrible once our loan moved to Jason. He would promise to get things done. From our understanding it was not his department that dropped the ball- had us set up with wrong title company and then had our closing delayed by weeks. Who knows who fault it was?!? But that’s what we were told. We would call and at one time it took days to get a response. Even at closing our balance was supposed to be zeroed and we still owed the title company a check- to balance things. Disappointed 

JENNIFER K. 

on Birdeye

4 years ago

First off, I legally change my name two years ago, it took multiple attempts to get Pennymac to acknowledge the name change documents and change my account. During the refi it became a mess, while most banks and institutions keep name changes on file, I was accused multiple times by the Penny Mac team that the real interest holder in my property was the guy with my old name. Or they kept wanting to add “my husband” to the refinance. I said multiple times I’m transgender. 

Robert Jones J. 

on Birdeye

4 years ago

I had to call MANY times to speak with a loan officer. I was told I would get call back at specific times and did not. When i did get through I was placed on terminal hold several times. I usually hung up after 20 minutes of waiting. I was called to schedule my closing and scheduled. Then I was called a second time to schedule my closing the following day. I had already requested time of from work but i had to make a second request becuase I as told I could not close on the day requested. 

Johnna W. 

on Birdeye

4 years ago

From start to finish the process was super easy! 

Jesse P. 

on Birdeye

4 years ago

I'm not sure how much of the issues are on PennyMac's end. I was struggling with communication from multiple parties, so it was difficult for me to get the information on what the hold ups were. I think that some of the delays were on the side of PennyMac processing, while others were on the side of the seller's agent, and more delays caused by the title company. Overall, it was a very unpleasant experienced, though I know it wasn't purely the fault of PennyMac. I would've liked more assistance. 

Willie Jones J. 

on Birdeye

4 years ago

My MAC Team was absolutely amazing! Rachael was prompt in responding to all my questions; she was compassionate, patient, and made me feel at ease through the entire process. The team's prediction of the time frame initially presented was spot on. The close was a breeze; we finished in less than 30 minutes. The representative came to our home and respected our request to close outside. The process was seamless and I would definitely recommend PennyMac to those considering a refinance. 

Caleb N. 

on Birdeye

4 years ago

1. The timeliness of communication absolutely sucked. 2. Someone needs to answer the damn phone. 3. They should have followed up with the title company/mobile notary to make sure that someone would be there for my wife's signing. 4. Needless interruptions in my day. Multiple times I'd get a request for a document, and I would upload it. Hours later I would get a call asking if I had sent it. I would reply, "hours ago". They would reply, "oh, there it is". Do they ever look first?  

ROY K. 

on Birdeye

4 years ago

My expectations were not only met but exceeded. From initial contact, to pass-off to loan process and even independent signing in our home. Excellent service!