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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
There was a miscommunication between title company and loan processing agent about who should be present at signing who is the person on title. Had to get my husband to be on site for signing last minute. Aida was our processing agent. She keep me update throughout the process by emails and phones; however, she was not courteous when it comes to questions and issues. She was rushed on the phone calls and felt like she just want the process to be over with.
Excellent experience would refinance again through PennyMac
I had to reschedule my closing 3 times because the documents were not accurate. The first time my hazard insurance was not included in escrow. The 2nd time my loan dropped by $3500. Also the check amounts for my creditors were not correct . One payment check was $660 more than my actual balance. It was partially my fault because I didn’t check the balances at closing but it was my understanding that 3 days prior to closing the amounts would be checked. They were not. I’m glad it’s finally over
Vonnye Wade and David Merzian were excellent and hope PennyMac will hire more people like them. They really did everything possible to get things done right and in a timely manner. Excellent communication and customer service. Thank you PennyMac.
Process was seamless. We couldn’t be happier with the speed and results . Thanks
Everything was exceptional, beginning to end. By far the easiest refi we've done.
Emails were not returned
Everything went well except for the portal. The new portal worked fine at first then it didn't work accordingly, which is why I had to email Jordan loan information documents directly, once, twice, three times. Other than, great job!!!
My process seemed slow in the beginning but once I started with Ms. Marquisha everything went great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.