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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Very easy process, all i really had to do was sign my name.
Jordan, provided outstanding service. His communications and responsiveness, was superb.
There was a miscommunication between title company and loan processing agent about who should be present at signing who is the person on title. Had to get my husband to be on site for signing last minute. Aida was our processing agent. She keep me update throughout the process by emails and phones; however, she was not courteous when it comes to questions and issues. She was rushed on the phone calls and felt like she just want the process to be over with.
At closings I was told would be 28.34 had to borrow 657.00 shock they didn't tell me that all that I had paid in my house would be use in the closing,savings was 147 new payment showed less ,need to be clear at the beginning , they took august payment after I had closed had to talk customer service hope they got it right.
Awesome. Would do it again. 5 out of 5
I had to reschedule my closing 3 times because the documents were not accurate. The first time my hazard insurance was not included in escrow. The 2nd time my loan dropped by $3500. Also the check amounts for my creditors were not correct . One payment check was $660 more than my actual balance. It was partially my fault because I didn’t check the balances at closing but it was my understanding that 3 days prior to closing the amounts would be checked. They were not. I’m glad it’s finally over
Vonnye Wade and David Merzian were excellent and hope PennyMac will hire more people like them. They really did everything possible to get things done right and in a timely manner. Excellent communication and customer service. Thank you PennyMac.
Jasmine and Rick were outstanding throughout the refi/IRRL process. Notary was a bit delayed but that was due to weather limiting bandwidth. Excellent team dynamic, timely, to-the-point combined with simple easy to follow tasks with multiple access points to facilitate requested documents and data. Best regards, Vernon Witcher, veteran and homeowner
Process was seamless. We couldn’t be happier with the speed and results . Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.