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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I can cannot put the unpleasant experience on my agent, Jason Staples. It was in the processing of the paper work. I had try to close 4 times before the paperwork was correct, which caused me to miss work 4 times. As can be expected this is was very frustrating.
Very easy process, all i really had to do was sign my name.
At closings I was told would be 28.34 had to borrow 657.00 shock they didn't tell me that all that I had paid in my house would be use in the closing,savings was 147 new payment showed less ,need to be clear at the beginning , they took august payment after I had closed had to talk customer service hope they got it right.
Unfortunately, PennyMac is just too large and corporatey and computerized and impossible to reach a live person. They do too many loans and there is no personal touch or paying attention to detail. Our loan was actually put on "temporary standby" because one of the MAC loan team thought we said we were not interested. What a nightmare this all was. It took 3 times for someone to actually show up at our home to sign our simple refinance, VA, with the same lender (PennyMac)!
Awesome. Would do it again. 5 out of 5
Very efficient and knowledgeable loan specialists; A+ service, would recommend!
From the loan application to the close was extremely easy, quick and smooth process. My Loan Officer and Loan Specialist explained everything clearly and were very quick to answer all questions.
Very easy process from start to finish. Any questions were readily answered
Jasmine and Rick were outstanding throughout the refi/IRRL process. Notary was a bit delayed but that was due to weather limiting bandwidth. Excellent team dynamic, timely, to-the-point combined with simple easy to follow tasks with multiple access points to facilitate requested documents and data. Best regards, Vernon Witcher, veteran and homeowner
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.