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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I can cannot put the unpleasant experience on my agent, Jason Staples. It was in the processing of the paper work. I had try to close 4 times before the paperwork was correct, which caused me to miss work 4 times. As can be expected this is was very frustrating.
Communication was terrible and not on the forefront of the personal assigned. The only time there was any movement on my loan was when I would call, text or email and communicate with management. Felt my value was underrated, secondary and was not the priority. Great business thrive off customer service and not because they that is it the expectation but because great customer service spreads through word of mouth to get more customers, this was absolutely not the case. Subpar business service.
There was a miscommunication between title company and loan processing agent about who should be present at signing who is the person on title. Had to get my husband to be on site for signing last minute. Aida was our processing agent. She keep me update throughout the process by emails and phones; however, she was not courteous when it comes to questions and issues. She was rushed on the phone calls and felt like she just want the process to be over with.
At closings I was told would be 28.34 had to borrow 657.00 shock they didn't tell me that all that I had paid in my house would be use in the closing,savings was 147 new payment showed less ,need to be clear at the beginning , they took august payment after I had closed had to talk customer service hope they got it right.
Very efficient and knowledgeable loan specialists; A+ service, would recommend!
Very easy process from start to finish. Any questions were readily answered
Vonnye Wade and David Merzian were excellent and hope PennyMac will hire more people like them. They really did everything possible to get things done right and in a timely manner. Excellent communication and customer service. Thank you PennyMac.
Process was seamless. We couldn’t be happier with the speed and results . Thanks
My process seemed slow in the beginning but once I started with Ms. Marquisha everything went great!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.