PENNYMAC

BRANDON L. 

on Birdeye

6 years ago

Thank you for making the loan process done quickly and accurately. I did have a great experience. I definitely come back or refer to friends and family when the need arrive. 

Eddie P. 

on Birdeye

6 years ago

I think Blen Alemu when she took over my file it really started moving and she even though didn’t have total control fought hard to get answers to my questions . The process should have lasted 60 days at max but it went to 91 days including the day I signed the closing documents. The underwriting department did a poor job moving the loans to closing, this needs to get better. 

VERONICA S. 

on Birdeye

6 years ago

My close was seamless. The entire team was very communicative throughout the process and made it stress free! 

ASIF C. 

on Birdeye

6 years ago

The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother 

Lisa P. 

on Birdeye

6 years ago

I was asked to send the same documents 4 or 5 times and that was very frustrating. Also it was very difficult to get a phone call back when I left a message. 

Jessicca R. 

on Birdeye

6 years ago

It is what I would expect from a refi. 

EL Hadji T. 

on Birdeye

6 years ago

All communications were good. But at times I could not reach anyone to answer my questions. The Notary that I met with was late 3 hours . Overall the process was easy and smooth. Thank you. 

CURT V. 

on Birdeye

6 years ago

Responded promptly to every request and helped clear up a couple issues quickly to get the loan processed and closed. 

LAVERL R. 

on Birdeye

6 years ago

Curious service during the Covid-19 pandemic. Accurate information. Always able to get fast callbacks. Laverl R.