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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Rate was very competitive. Application process was quick all things considered, and closing was made easy. Where there is room for improvement is a didn't line of communication with the loan officer; I feel like questions would come up and it would take a couple of days to get answers. Also, the upload portal could use some work. Maybe outline all documents that might be needed and show which documents have been uploaded already.
I think Blen Alemu when she took over my file it really started moving and she even though didn’t have total control fought hard to get answers to my questions . The process should have lasted 60 days at max but it went to 91 days including the day I signed the closing documents. The underwriting department did a poor job moving the loans to closing, this needs to get better.
My close was seamless. The entire team was very communicative throughout the process and made it stress free!
The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother
I was asked to send the same documents 4 or 5 times and that was very frustrating. Also it was very difficult to get a phone call back when I left a message.
It was great working with Rachel Harris and her TEAM. Was able to close earlier than expected. Awesome Job
Fast and efficient
Everything went smoothly until the closing. A date and time was scheduled but the date came and went with nothing happening with no indication as to why.. I called and left messages but it took several days to get a call back. They apologized and set another date for the closing. An attorney called about an hour after the set time which was the only indication I had that the closing was going to take place. There were no emails or calls from PennyMac confirming the closing time and date.
Curious service during the Covid-19 pandemic. Accurate information. Always able to get fast callbacks. Laverl R.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.