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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Being able to keep you as my loan servicer and not change to someone else for a great interest rate.
Great communication and they got the job done within a reasonable amount of time.
Ed was great and Aida was very knowledgeable about any questions I had but get her some help! She’s a busy lady.
The MyMAC Team wouldn't return my emails or calls that i had with questions. I gave them my number several times and they kept calling my wife's number, who isn't even on the loan. They had my old mailing address from 5 years ago on the closing documents. They had my old home phone number, which doesn't even exist anymore, as the contact number on the closing documents. Not a good experience at all.
My only issue was that they added extra charge prior to closing for the insurance but I already had and paid fully for insurance. I have refinanced with Pennymac a few times and the only issue is once you complete loan application with the loan officer they don't follow up and the only time you hear from them is prior to escrow closure if there is a problem and if you call them. Otherwise you will not hear from them again.
Rate was very competitive. Application process was quick all things considered, and closing was made easy. Where there is room for improvement is a didn't line of communication with the loan officer; I feel like questions would come up and it would take a couple of days to get answers. Also, the upload portal could use some work. Maybe outline all documents that might be needed and show which documents have been uploaded already.
Once the initial communication was transferred to the loan officer the communication was poor, I needed to resubmit paperwork, then when I called with questions she was not very happy about my questions and I even had a threatening email regarding canceling my approved loan. Sadly, no the best experience. However I understand that we are leaving in stressful times but I’m a frontline RN and I have stressful job, but I still try my best to be careful with my communication style.
Nice job. Thank yoU!
More prompt updates to my inquiries (had to wait over 1 week to hear back) and it took nearly 2 months to get a correction made to the loan amount. I'm patient so it wasn't too big of a deal and I wasn't in a particular rush to close but I did want to ensure that things were accurate and correct and it took longer than ideal to get that correction and confirmation of accuracy.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.