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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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This was as smooth as any refi could have possibly been!
Aida would not return our calls on multiple occasions and we had to reach out to her supervisor, Kim, who stopped returning our calls. We had 3 different appointment to close that had to be canceled. We could never get an answer as to why the paper work was not sent to the title company or not correct when it was sent. If we wanted updates we had to contact her because she was not contacting us. I felt like she didn't want to take the time to deal with us.
The entire process was easy, the communication was clear and timelines ran as expected. Thank you very much. David
It should be noted, that our experience with Jesse Ramon was phenomenal once he took over the loan process. He was prompt and helpful and always very easy to communicate with. Unfortunately, our experience with Cammorah Washington, prior to meeting Jesse, was terrible. Cammorah was rude, would not return calls, asked for documents that we had already submitted multiple times, claimed that the only day she would communicate with us was on Wednesdays, and refused to communicate any other days.
Rachel was great! Kept us in the loop and was responsive to all our questions. Great customer experience!
On FOUR different occasions the PennyMac team confirmed a time for a mobile notary to come to my house, and each time nobody showed up. It was nearly impossible to get in touch with anyone from the PennyMac office to get a clear answer/update on the actual situaion . When I sent a frustrated email to Jason, he completely ghosted me and stopped replying. I was told a VP would contact me, and he never did. Communication was poor, and the whole process was a joke.
Mariely Delgado was very easy to work with and did a great job walking me through the whole process. Well done! However, the closing process was terrible. It took four (4) separate appointments to get a notary, with the correct paperwork, to my location. I don't know if the problem(s) was due to the paperwork, or if the notary was the culprit. Either way, it was a large inconvenience to get ready for the appointment, then learn it would not happen.
The process, timing, documentation and communication all went fluidly and prompt.
Loan officer Daily Webb promised things we could not achieve.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.