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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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SHERMAN L.'s profile image
SHERMAN L. 
on Birdeye

4 years ago

Great service, timeframe and easy process. 

BRIAN K.'s profile image
BRIAN K. 
on Birdeye

4 years ago

Horrible communication about why not closing on time. Was unable to get into connect with Kali and/or loan officer after I signed all required documents. Rates dropped and would not reevaluate my loan. The worse communication on refinancing a house. I was treat as just a number no personal connection or care. 

Allan A.'s profile image
Allan A. 
on Birdeye

4 years ago

Process completed faster than expected, which was fine. 

Andrew F.'s profile image
Andrew F. 
on Birdeye

4 years ago

Robert was great to work with and made the loan process as simple as could be. He is very responsive and takes the time to answer all of your questions and get you the information you need to proceed with your loan. Great experience! 

KAREN D.'s profile image
KAREN D. 
on Birdeye

4 years ago

More communication. Emails were not answered. We didn’t really understand what was happening when, or how long it would be until something else happened. But it all went very smoothly otherwise so it was ok, and when we did actually speak to someone our questions were answered. 

THOMAS P.'s profile image
THOMAS P. 
on Birdeye

4 years ago

This was as smooth as any refi could have possibly been! 

Rosa V.'s profile image
Rosa V. 
on Birdeye

4 years ago

Overall, extremely pleased with the Penny Mac team! Everyone was helpful and our refinancing process was seamless! 

STEVEN S.'s profile image
STEVEN S. 
on Birdeye

4 years ago

My refinance process was very smooth. Email witht he Mac team were easy to navigate and all in all it was a stress free process. 

WADE O.'s profile image
WADE O. 
on Birdeye

4 years ago

It was pretty simple from start to finish. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 5:00 p.m.