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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother
I was asked to send the same documents 4 or 5 times and that was very frustrating. Also it was very difficult to get a phone call back when I left a message.
Responded promptly to every request and helped clear up a couple issues quickly to get the loan processed and closed.
The service was great. I selected “just okay” because my emails took several days for a return response. Other than that, we are pleased with our refinanced loan.
My refi was spectacularly easy. The pennymac team are true professionals.
My refinance experience was the best! Jason Staples was extremely responsive. I felt like I was his only client. He was friendly, thorough and professional. I would readily recommend PennyMac (and Jason) to anyone refinancing or shopping for a mortgage.
Aida would not return our calls on multiple occasions and we had to reach out to her supervisor, Kim, who stopped returning our calls. We had 3 different appointment to close that had to be canceled. We could never get an answer as to why the paper work was not sent to the title company or not correct when it was sent. If we wanted updates we had to contact her because she was not contacting us. I felt like she didn't want to take the time to deal with us.
It should be noted, that our experience with Jesse Ramon was phenomenal once he took over the loan process. He was prompt and helpful and always very easy to communicate with. Unfortunately, our experience with Cammorah Washington, prior to meeting Jesse, was terrible. Cammorah was rude, would not return calls, asked for documents that we had already submitted multiple times, claimed that the only day she would communicate with us was on Wednesdays, and refused to communicate any other days.
Rachel was great! Kept us in the loop and was responsive to all our questions. Great customer experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.