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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It is what I would expect from a refi.
All communications were good. But at times I could not reach anyone to answer my questions. The Notary that I met with was late 3 hours . Overall the process was easy and smooth. Thank you.
Responded promptly to every request and helped clear up a couple issues quickly to get the loan processed and closed.
Great service, timeframe and easy process.
My first and initial conversations with my Loan Officer Tyler Smedley was great. All staff were great. I could not reach anyone by phone after that, unless they called me. I do not remember ever talking with Robert Gillespie, for whom this survey represents. This was a refinance with my current and same loan service, and I was still left with questions if the documents I uploaded were sufficient. Also, I was not sure if I was to pay a final mortgage payment since we closed on the 4th.
The service was great. I selected “just okay” because my emails took several days for a return response. Other than that, we are pleased with our refinanced loan.
Horrible communication about why not closing on time. Was unable to get into connect with Kali and/or loan officer after I signed all required documents. Rates dropped and would not reevaluate my loan. The worse communication on refinancing a house. I was treat as just a number no personal connection or care.
lots of clear communication
The complete re-financing process was very smooth. From the quick responses from everyone, as well as the ease in transferring and signing documents digitally and notary coming to our home. We never had to leave our house for this whole transaction. We have always had a good experience with PennyMac and that is why we chose to stay with them with this re-financing. I would highly reccomend PennyMac to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.