PENNYMAC

JOSE Carlos S. 

on Birdeye

5 years ago

It was great working with Rachel Harris and her TEAM. Was able to close earlier than expected. Awesome Job 

Monte S. 

on Birdeye

5 years ago

Fast and efficient 

SHELDON B. 

on Birdeye

5 years ago

Everything went smoothly until the closing. A date and time was scheduled but the date came and went with nothing happening with no indication as to why.. I called and left messages but it took several days to get a call back. They apologized and set another date for the closing. An attorney called about an hour after the set time which was the only indication I had that the closing was going to take place. There were no emails or calls from PennyMac confirming the closing time and date. 

Thane A. 

on Birdeye

5 years ago

Everything went smoothly, my concerns were met immediately and they made this loan go smoothly 

Rosa V. 

on Birdeye

5 years ago

Overall, extremely pleased with the Penny Mac team! Everyone was helpful and our refinancing process was seamless! 

STEVEN S. 

on Birdeye

5 years ago

My refinance process was very smooth. Email witht he Mac team were easy to navigate and all in all it was a stress free process. 

SHAWNNA J. 

on Birdeye

5 years ago

I saved some money and lowered my interest rate. 

Katherine C. 

on Birdeye

5 years ago

I didn't appreciate that at the start of the process I had asked if the rate goes down will I get the new rate. I was informed i would, later to fond out the rate did go down and I had to call another company and fill out a loan proposal with the lower rate in order for Penney Mac to honor the lower rate. That is unethical. Penney Mac knows the rate went down they should honor that. Made me look into going elsewhere. Penney Mac customer service needs to improve. 

WADE O. 

on Birdeye

5 years ago

It was pretty simple from start to finish.