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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great service, timeframe and easy process.
The service was great. I selected “just okay” because my emails took several days for a return response. Other than that, we are pleased with our refinanced loan.
Horrible communication about why not closing on time. Was unable to get into connect with Kali and/or loan officer after I signed all required documents. Rates dropped and would not reevaluate my loan. The worse communication on refinancing a house. I was treat as just a number no personal connection or care.
I think y'all were just too overworked. Rob was very polite and he tried his best.
Robert was great to work with and made the loan process as simple as could be. He is very responsive and takes the time to answer all of your questions and get you the information you need to proceed with your loan. Great experience!
The communication was awesome! Jordan made the process so easy! This was one of the biggest & easiest things we have ever done involving a home & it went so smoothly!
More communication. Emails were not answered. We didn’t really understand what was happening when, or how long it would be until something else happened. But it all went very smoothly otherwise so it was ok, and when we did actually speak to someone our questions were answered.
This was as smooth as any refi could have possibly been!
The complete re-financing process was very smooth. From the quick responses from everyone, as well as the ease in transferring and signing documents digitally and notary coming to our home. We never had to leave our house for this whole transaction. We have always had a good experience with PennyMac and that is why we chose to stay with them with this re-financing. I would highly reccomend PennyMac to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.