This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
My refinance experience was the best! Jason Staples was extremely responsive. I felt like I was his only client. He was friendly, thorough and professional. I would readily recommend PennyMac (and Jason) to anyone refinancing or shopping for a mortgage.
I liked that they contacted me every week to give an update.
Process completed faster than expected, which was fine.
we had a great experience refinancing, the loan group was very helpful and helped and answered all my questions all the time. I am happy I was assigned to such wonderful group.
I think y'all were just too overworked. Rob was very polite and he tried his best.
Robert was great to work with and made the loan process as simple as could be. He is very responsive and takes the time to answer all of your questions and get you the information you need to proceed with your loan. Great experience!
The communication was awesome! Jordan made the process so easy! This was one of the biggest & easiest things we have ever done involving a home & it went so smoothly!
More communication. Emails were not answered. We didn’t really understand what was happening when, or how long it would be until something else happened. But it all went very smoothly otherwise so it was ok, and when we did actually speak to someone our questions were answered.
I didn't appreciate that at the start of the process I had asked if the rate goes down will I get the new rate. I was informed i would, later to fond out the rate did go down and I had to call another company and fill out a loan proposal with the lower rate in order for Penney Mac to honor the lower rate. That is unethical. Penney Mac knows the rate went down they should honor that. Made me look into going elsewhere. Penney Mac customer service needs to improve.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.