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2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directionsSuper helpful and informative.
More communication, there was confusion with the numbers several times over the escrow account.
Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through.
na
Easy process. Jasmine was great.
Rachel was always very polite and accommodating. She answered all our questions and followed through on everything we asked about, especially with the closing. Our refi process was relatively painless because of Rachel's hard work!
My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Nothing additional
The process was very simple and fast, we closed sooner than expected!
PENNYMAC has a 4.4 star rating with 6,791 reviews.
PENNYMAC is permanently closed.