This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Communication was very up and down throughout the process. Then as the closing got closer communication picked up. However, the week of my closing as I was trying to make sure everything was good because of a small window of time I had, I was told everything was good to go but it wasn’t. The last hour before closing they realize my appraisal had expired 2 weeks which caused extreme stress and anguish. Thanks to Craig Wood for fixing it when my Mac Team let me down.
Super helpful and informative.
More communication, there was confusion with the numbers several times over the escrow account.
Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through.
na
Easy process. Jasmine was great.
Rachel was always very polite and accommodating. She answered all our questions and followed through on everything we asked about, especially with the closing. Our refi process was relatively painless because of Rachel's hard work!
My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Nothing additional
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.