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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Emails requesting info and documents were not clear requiring me to call and follow-up multiple times to seek clarity. Closing process was horribly uncoordinated. I had to make 3 appointments in one week. First did not show up. Second canceled 1 hour prior to meeting due to missing documents. The entire process from start to finish could have been more seamless and the communication needs improvement.
This loan closed 2 weeks sooner than expected, with constant communication and step by step instructions. Would highly recommend PennyMac Loan Services for a prompt, thorough and professional experience.
The first part of the process went smoothly. Communication was frequent and good. When we got to the closing process things turned bad. Our first closing date was cancelled without notice or explanation. When we tried to inquire about what happened no one would respond. We finally got a second closing date scheduled and it did not happen either, also without explanation. We called numerous times and if we hadn't continued to call and call we probably would have never closed. Frustrating.
Exactly what was expected.
Took a little while to get everything finalized, but other than that PennyMac did a good job with my refinance.
PennyMac was very professional and answered all of my questions.They also kept me updated on a daily basis about my refinance. I was very satisfied with their service!!
Easy and quick .
The PennyMac team was very easy to work with. Although it took longer than I expected, I was very happy with the overall experience.
This has been the most difficult loan I have ever applied for. Total lack of communication. Total inability to contact anyone by phone. Mistakes on paperwork. Mistakes on when and where to set up closing. Delays all along the way. Six days after funding and my mortgage has still not been paid.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.